Sansui
Color TV

Hello,

We have recently renewed the service contract for our Sansui Color Tv on 15/04. On 24 th June we had launched / registered the complaint on 18004194040 number regarding the display card of the same. Sansui customer service assures addressing the issue withing 48 hours. But it looks like these people needs to get training on counting hours and putting customer at first place as till date we havent received any update from these customer care centres. Being the customers we have to keep calling and requesting for service for which we have paid for and still no responce from them. The height of the avoiding the irate customer calling I received the feedback from one of the Sr. Customer care agent (Nikhil) on 06th July that the technician had already visited your (our/ customers) house and they are completely satisfied with the service and which means the complaint was addressed and solved satisfyingly.

So ashamed of having such customer care in out country where people straight away lie to hide their inefficiency. But the agent forgot that the customers also know that they have to sign the acknowledgement from the technician addressing their issue. Moreover getting the same old assurance from the customer care agents of `sorry for your inconvenience but we will try and resolve the issue as soon as possible'. SOON dont think these people know the meaning of that. I just want the services that I have paid for and not the fake assurances.

My complaint number is THA 2406110905.

Miss S P more

email: moresulakshana@yahoo.co.uk

Company: Sansui
Country: India

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