Flipkart.com
Incomplete orde

I placed an order with the website for 3 books (Date of order - 13th June '11. Order no. - OD10613140743) The email received from them said I would receive all the books in my order in 3-4 days. Their site showed that the books were in stock. I received 2 of the books within 2 days. I waited for a week for the last one. When I logged on to my account on the site after a week to check the order I saw that the book's status was showing up as Cancelled. I called up their customer support and they told me that they were not able to procure the book from their sources and have refunded my money. I checked their site and my book was showing available there but with an increased price! I paid 333/- for it and now it is listed as 428/- I asked the customer service about it and they started saying Maam you ordered the Indian version and that is the International edition. I put my foot down and told them that was not the case. My book had the same status when I ordered it. They then told me to mail the customer service. I just got an apologetic mail from them with the same excuse. They did not have the basic courtesy to inform the customer if such a situation had taken place. What gives them the right to make a judgement call without checking with the customer first? Really unprofessional of them. The difference in money is not my issue. It is just 100 bucks but Im really angry that they took a step without informing me first. They had no right.

Company: Flipkart.com
Country: India
State: West Bengal

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