FOTOFAST
Worst Customer Service of FotoFast, Pune

Yesterday (13-Oct) at 8:00pm I went to FotoFast Aundh, Pune. I gave a soft copy which needs to be converted to a Passport Size Hardcopy (6-8 copies). I said please do modification like tilting the foto (to vertical which was slightly angled) and changing the background. She arrogantly said we cannot tilt and can provide as it is only. I have to explain that fotofast does have the software to do such modification. Then she said ok they will do it. It was like I am beggar and requesting to help me out. She made a bill of Rs.99/- for 6 copies and she committed it will be done next morning by 10-0:30 am (14-Oct). She had some burnt impression on her eyebrows. This lady was with very rude attitude and no concern and offcourse lot of carelessness.

Next day (14-Oct) I went there around 10:45am. Now, there was a different lady. I gave the bill to collect the photos. She checked and said its not done yet. I said it was committed to give me by this time. I said I had an appointment with Passport Office, Pune. I need it urgently. She talked with the photo developer guy, he said it will take 1-2 hrs more. I was helpless and took back my money.

Now, I went to FotoFast near Wadia College (next to Manikchand Complex). There's another story already going on. One customer having a chat with the Fotofast Girl. He asked to have 2copies (1 glossy and 1 matt) for each photo. She denied this cannot be done. He requested several times but nothing worked. Then this guy said take order only for glossy photos and paid the bill. After that he said now take the order only for matt finished photos. No need to say more :).

In my case, I was lucky here. I said please do modification like tilting the foto (to vertical which was slightly angled) and changing the background. She said it will be done in next minutes and charged Rs.90/-.

I'm not writing this review only because of the delay, my anger is because of the following:

1. Irresponsibility

2. Total Disrespect to the Customer

3. Lousy Service

4. Dishonesty

5. Pathetic Customer Service

6. Felt Cheated

Company: FOTOFAST
Country: India
State: Maharashtra
City: Pune

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