Home town - Ezone - Glen Kitchen Chimney
Not getting refund of advance on cancellation

I wanted to cancel a Kitchen Chimney (GLEN) booking (booking date Aug '09) from Home town Kolkata, however was denied a credit or cash back of the advance amount - Rs 2000.

I was told this amount will get forfieted being an old booking, even though there was no such clause behind the invoice copy. Above all as per the norms (not displayed any where); I would have to make a purchace of the entire Rs.5700 (balance amount of the booked invoice) to avail the credit adjustment of Rs 2000.

Due to my past experience of the service from Home town kolkata with regard to delivery and installation, I have decided to cancel the 3rd booking. (I had booked 3 chimney, off which 2 have been installed)

My question is why would I spend further to get a refund of the said amount??

Does any where in retail industry such rule prevail?

I earnestly request to give me a suggestion on the above concern since I dont want myself to forge once again into the worst of service experience with Home town.

Company: Home town - Ezone - Glen Kitchen Chimney
Country: India

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