Nokia E65
Replacement of hand set

Sir/Madam,

I purchased Nokia E65 on 15th August and after few days it started developing problems and when contacted Nokia Care at Sector 7, Panchkula I was told that due to software corruption it needs software installation which was done there and them. But the problem of restart distortion in incoming and outgoing and no illumination on key pads remained there. And when contacted again I was advised to use the same with problems intact for few more days as it is under warranty and also told that as one level of care thats is, HCL which is undertaking repairs is going to be eliminated due to bouncing of hand sets without repairs. I took the advise of nokia care.

But when I contacted Nokia care again on 19th July almost one month before warranty was going to expire I was told that it will take 5 days to rectify the problems in my hand sets. But when contacted after the expiry of 5days I was told that it is sent to L3 level of Nokia Care Noida and it will take another 15 days to get the hand set back. But it took more than one and half month to get my hand set back on 30th August and that too without any rectification of problems in it and I again returned the set within 5 minutes to nokia care. Which took another 20 days to get it back. But I was shocked when I switched it on and found that my display too is damaged instead of getting th problems removed. If this the service of L3 then it would have been better for to go to some "sadak chhap" mobile repair service giver and would have spent few rupees and I am sure that I would have got better services in mush less time which your nokia care centre has taken.

Now, I DO NOT want my E65 (IMEI NUMBER 358633010614887 Warranty Ref. Number APAINY184625082)) hand set in such a damaged condition and want New and Fresh Hand set at the earliest so that any consumer legal action is avoided

Company: Nokia E65
Country: India

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