IDEA PREPAID
Wrong deductioon of money no proper response and reasons for it

Dear reader,

Plz look in to it seriously. As the problem is regarding my cell phone idea reacharge. I had faced deduction in a day thrice for knowing no reaosns for it and thier were 2 services activated without my knowledge and for that . when ihad spoken to customer service a person called irfan responded my call and he kept me on hold for 8.35 secounds when he answered the call regarding this he clearly stated me that it was my negligence to activate my services and when iasked him what is the reason u diducted my money he insisted that i need to say him the timing when it was been deducted. Please note the point a customer s money is been deducted and he questioned back the same that he needs to note all the timing when the balance is getting deducted when he doesnot have a clue when is the balance taken out without any reaon.

1. Of all the customer service is pethatic when asked the person to transfer the call its kept on hold and they diss miss the call

2.After having the problems i still used the services and later on told to disconnect my one of the service the service of my girlfreind pack was activated when i started to know what it is when my first mess was sent to the service no .3 rs was deducted i sent atleast 10 t0 11 mess 3rs per mess was deducted. Were as this service per mess was been sent by idea service provider states my per mes would be charged 10ps. This is how the earn money...

3. the point is the customer care persons when i spoke with the senior service provider told me that my next mess would be charged 10 ps but when i messeged again 3rs were chrged. When i triyed calling the recording messeage says me that i would be only able to call the customer service tmrw.

4.Only they send all type of caller ring tone mess and without reason the services get activated.

5.My total money till now without 500 or moer is been deducted without any reason. And i am forced to use this services because this my no is been with all my reputed clintes.

6.I had never expected idea as aditya birla company would do this kind of a things to earn money.

Company: IDEA PREPAID
Country: India

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