Idea prepaid disconnection
Negligiency of executive

A copy of letter what i send them i am posting here

hi

hi I just joined idea family few days back, my name is praful, and i got the sim "9844599334" from 1 of my friends shop, though i submitting the document

, the executive who was supposed to pick the document from there to head office din do his job and in result my network has been blocked, and when i spoke to him yesterday, the exutive who picks document from marathahalli is Mr. Venkatesh and Mr. Basava

" he ensured that he will login by yesterday eve and it ill be activated by today"

but that too din happen, when i called customer care it was told that u people haven got the document yet.

and now I submitted it at an idea store and 1 of ur call center supervisor nirmala has ensured me that it will be rectified and reactivated by tomorrow morning,

BUT NOW I REALIZE UR SLOGAN "AN IDEA CAN CHANGE UR LIFE REALLY MEANS A LOT"

u people have successfully giving the worst of ur service ever seen, now as i send this mail i will get a automated resposnse, saying thanks for ur response, we will sort out ur issue soon and u will forget doing what u said, and we poor people still waits for the IDEA that changes our life

i had taken it for ma official purpose as it was a good number, i got ma cards printed with this number, now say what i need to do, i can change to another network not a big deal at all, but what about the money spent for card and the contacts to which i updated this number..

now u suggest me, do i need to go to "consumer forum and waste ma time again" or u people still ensure the best of the service which u say or do hardly..

regards

Praful

Company: Idea prepaid disconnection
Country: India

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