IFB
Microwave Oven Demo - Ordeal Started!

I bought the Oven on 17/09 and raised a ticket with Customer Care for a Product Demo. The customer care service executive who attended the call was in a hurry and was asking me to provide the address and other details soon over the phone. This was the first WORST experience with any customer care. I was told during the conversation that demo will be done within 24Hrs of time and then got the Cust ID and Demo ID. On 19/09 I got a call from the service personnel coonfirming the address and was told to me will be coming on the same day afternoon. I gave a call back since he didn't turn up the same day and got to know that this guy had another complaint to attend and he won't be coming that day and instead he fixed for the next day 20/09. I called him up on 20/09 and asked if he could come before 12noon and got a response saying will come after 12noon and I requested to come before 12noon. He said will try. This ordeal has just started. Will post more updates in the coming days till these guys turn up someday. Never thought in the worst nightmare that I would start facing a worst post sale service from a world renouned company, IFB.

Company: IFB
Country: India
State: Andhra Pradesh
City: Hyderabad

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