IGL
NON INSTALLATION

Sir,

I had booked a PNG connection for my premises on 26.10. 2008 and paid Rs 5000 as registration and installation charges. The IGL allotted me a Business Partner No.5000000462 for reference.

The agency did not install connection at my premises reason being the location of my kitchen is at side way from the lower elevation. Therefore, the agency argued for deposit extra money for extra pipe to be used for your kitchen. we agreed for to resolve the issue but society management said that nothing to be paid as IGL made an agreement that equal amount would be charged from all residents, registered in first lot. Till date, no connection has been installed at my residence.

The IGL has a customer care office at sector 53, Noida. I went there for registering a complaint for non compliance. In reply, IGL given me assurance that a technical team will visit to our premises with in week. So far, no technical team came to my premises. Further, I opted the route of customer care but all went in vain. It looks that contracting agencies are supreme, in what they explain about a customer is right.

On 18.04. I received a letter from Sh Dhaka, GM (Marketing) that you have shown disinterest therefore we are refund your registration amount on recommendation of technical team,

I have written a request to hon’ble CMD, IGL on 26.04.2011 for direction in the concerned matter.

I hope we will get our PNG connection at my premises and handling of gas cylinder would be over.

S S.Panwar

2/801, Shaktikunj apartments

Sector-62, Noida,

Mobile no. 9650995419/9810669842

Company: IGL
Country: India
State: Uttar Pradesh
City: Gautam Buddha Nagar

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