Joy Awnings
Repair Pending for 2 months

Dear Sir,

We have lodged a complaint to repair a broken arm of an awning on 17th Aug. This was installed by your company a year ago. I have been constantly communicating with your complaints executive by the name of Varsha. Today it is 9th Sept and still nothing has been done. I can give you a step by step account on the number of times that I have called and each time, I have been turned away with some excuse.

If you are not going to repair, kindly tell us directly. I am extremely fed of calling up Varsha who always says that she will call me back. The last time I spoke to her was 22nd sept where she promised she would call be back at 4 pm. I am still waiting for that call that never happened.

If your company only accepts fresh orders to install and doesn't repair, you should inform us at the begining. If it was a new installation it would have been done by now, but since it is repair, no one is interested in getting it done. I never even bargained for the price of repair costing Rs. 4000/- still it looks like you have enough business that you don't believe in customer service.

Incase you are interested in actually and seriously repairing your own company's installed awaning then ask Varsha to give you the details of 17th August complaint of awning of Khar - krishna kunj,

One thing is crystal clear, there is NO JOY in dealing with JOY AWNINGS.

Company: Joy Awnings
Country: India
State: Maharashtra
City: Mumbai Suburban

  <     >