LG
Lack of Services

Hi,

It gives me immense displeasure in stating that despite your claim to fame of 100% after sales service etc... you nowhere stand near your market competitors (from your part of the world) Samsung when it comes to delivering promises a stark example of which can be gauged from my recent expeirience... I had purchased a Samsung refrigerator and a washing machine and an LG LED TV on the same day from Reliance Lifestyle in Ambience mall where by I was told that the installation will be done the following Saturday, which never happened even after registering a request with your call centre, I did get a call from your service engineer that they will be coming on next Saturday and I have to give a call 24 hrs. before as they will be closing this call in the system, as told I did register a request again and as expected nobody showed up on the this Saturday also (11/12/10). Again I gave a call to your service centre who instead of arranging for a fix up gave me a number of some a service centre and asked to speak to a service engineer (the number is perpetually busy). Anyways it comes as no surprise to me as I can see from the number of complaints copied below from the consumer complaint site, what state of affairs your consumer service department is in.

It is a grave mistake which I committed by buying an LG product and am sure I will not be repeating the same ever again.

Thank you!

Company: LG
Country: India
State: Haryana
City: Gurgaon

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