LPG
Poor response from dealer regarding cylinder leakage

Sir,

Iam consumer no: 1769 of M/S Keerthi Indane services, Mynagapally. Today while changing to a new cylinder massive leakage of gas was noticed and reported to the dealer. The dealer first asked me to take the cylinder to their service centre for inspection. As you konw it is very dangerous to carry a leaking cylinder. I asked them to come and rectify the defect or to replace the cylinder. Even though today is the supply date of lpg to this area they told me that they are not coming for supply in this route due to non receipt of cylinders to them from IOC and advised me to wait for them till next Thursday for rectifying the defect of my cylinder/ replacement of my cylinder. The last cylinder was supplied to me on 10/10. The second cylinder available is empty. Now cooking is not possible from today 2pm due to non availability of LPG. Please instruct your dealer to attend harzardous complaints like gas leakage immediately at the consumers premises as early as possible rather than instructing them to carry the leaking cylinder to the service center.

Thanking you

Dr. R.Thulaseedharan Pillai

Arathy

Manakara

Sasthamcotta P.O

drrtpillai@yahoo.co.in

Company: LPG
Country: India
State: Kerala
City: Kollam

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