NAAPTOL
Defective product returned, no reply

I received a defective, used, old phone from naaptol on an online order. The payment was made as cash on delivery.

After finding it defective, I tried to call the customer care number. Since I could not connect, I sent complaint to the two mail id's provided on net: feedback@naaptol.com, replyfromnaaptol@naaptol.com. There was no reply. I could connect customer care through phone and they said I didn't complaint in time. They don't consider complaint through mail.

Any way, they gave an address to return the product.

I sent the product to the given no; immediately through bluedart. It is over a week since then there has not been any response from naaptol. Somehow I cannot get connected to the customer care number.

It says network busy or wrong number or something.

I am deeply disappointed by this attitude from naaptol. I think I lost my money and the product.

I would greatly appreciate if my money could be refunded.

order no : 857656

my mail id: kv.rajany@gmail.com Ph; 9483709884, 9901816918 .

Thanks and regards,

kvraj.

Company: NAAPTOL
Country: India
State: Karnataka
City: Bangalore

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