Nokia 5800 xpressmusic
Touchpad Inoperational

To

The Senior Manager (Customer Care)

Sir,

Replacement of Nokia 5800 XpressMusic set

I don't think that you would be shocked to get another complaint on your 5800 handset. Its probably just another one. That's what the guys at NokiaCare say.

Anyways... The phone was purchased in second week of October (October 9th). It started giving problems with touchpad. The next week the phone was taken to NokiaCare where they upgraded the software version. The problem continued & next time they again said that this problem has been improved in newer version, and upgraded a few times. This process is still continuing & not being resolved at all.

Few times, they have even opened the phone for no reason & claimed that the contacts were loosened due to usage.

To be precise on the problem, the touchpad stops functioning when the phone is left in locked status for sometime. For instance, phone being left unused for few hours and a call alert comes. The Silence & attend call options does'nt work. Even when the phone is left at night and alarm rings up in the morning, the snooze or stop icons appearing on the touchpad does'nt work. The problem is faced sometimes even during calling. While calling a number, the touchpad does'nt work for call end or activate loudspeaker.

The NokiaCare's executive statement says that it works fine without memory card so why to use one when you know its gonna hang up the phone??? Throughout the past few months since the phone was purchased, its lying with NokiaCare on & off & now the guys at reception are suggesting to get an extended warranty, 'coz the phone is giving problems in the beginning itself, inspite of still having 8 months due warranty.

Just for your conveinience, IMEI number is 357988 03 327 193 8 & last Job sheet no. is 224433527/091212/35

A quick response in this regard shall be highly appreciated.

Hoping such problems do not creep up in future and the existing one will be resolved sooner.

In anticipation of your prompt response,

Thanking you,

Yours faithfully,

Vishal Verma

91-9891247855

91-9891100045

Company: Nokia 5800 xpressmusic
Country: India

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