Dollar Tree
Management needs Customer Service Training

I never enter a place of business expecting the employees to be rude and not possess customer service skills. However, that is exactly what I observed at Dollar Tree store in Donaldsonville, Louisiana. I wouldn't be too surprised or baffled if said employees were young-between 18 and 23 years of age. But the problem is that the employees who don't have any customer service skills are well above age 30. And these employees happen to be a Store Manager and her ASM (Assistant Store Managers). I observed customers walking into the store, not being greeted. Walking down aisles right past employees and the employees would not even greet the customers at that time. Customers in line complained about the lack of customer service. Also, the manager held a meeting in the office-which is located at the front of the store about 6 feet from the registers. The meeting included two of her ASM's (she has three ASM's). During that meeting, they discussed what they considered poor performance of certain new employees. They were loud, unprofessional and rude. Customers posed the question "Do they know we can hear them out here? " Yes, they know. I was employeed by Dollar Tree and worked three days before terminating my employment. The ASM who was suppose to train me was rude and her non verbal body language let me know she did not want to be training me. At 7.35 an hour, I don't have to put up with anyone's lack of professionalism in a place of business. One customer told me I was the nicest person who works there. I made it a point to greet all customers who came into the store when I was walking the floor, greet customers down aisles and greet everyone who came into my line to check out. And I also to them "Thank You and Have a Good Day" after they finished checking out. If the ASM's management skills are a reflection of the Store Manager's leadership, then clearly they all need training on Customer Service and Communication skills. I understand the Store manager has only been there for 2 months and most of the employees were there before she got there. But I believe as a leader she should want and strive to have a team who reflects what it means to be courteous and kind to customers. On yesterday, I turned in my name tags and the manager didn't say anything or look at me. She took my tags and when I walked away, proceeded to talk to her employees in her office. She was extremely rude in that aspect and I will not be shopping at Dollar Tree Donaldsonville unless new management is put into place. Customer Service is a must in this place of business, not a "I don't feel like it so I won't".

N.S.

Company: Dollar Tree
Country: India

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