Reebok
Defective shoe and poor service

Bought a pair of reebok shoes. Used them for hardly 60 hrs. The sole ripped off at the front side for one of the shoes. I got it repaired at a cobbler who put some adhesive. Again after few hours of use sole of both shoes got ripped off and again they were given to cobbler for repair.

Once again the shoes sole came off after few hours of use. This time I approached the show room and they agreed that shoes are not used much and may be a defective as not only souls but the upper leather foot holding portion is also getting ripped off. They said that they are helpless as it was not bought from them

The franchisee does not maintain a complaint register. However, they gave a scrap of paper for registering complaint where in I requested for a replacement of the defective piece. I am not sure whether it was forwarded to the company

In the website of reebok I did not find any means of getting in touch with them and hence putting on complaint board. I hope the company would respond favorably and with customer orientation

V. Manikya Rao, Nizampet Road, Kukatpally, Hyderabad

vmanikyarao@yahoo.co.in

Company: Reebok
Country: India

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