BHARATI AIRTEL
Bill discrepancy (extra internet charges)

HI,

I am using an airtel number from past 6 months. Last month some executive form airtel called me and asked if i am interested in 3G services. I clearly told him that i am not interested in it and told him not to activate the 3G services. But after some 3 days, 3G services was activated on my number.

After some days i recieved monthly bill in which they has put Rs. 1500 as internet usage charges where as i have not used any internet service.

When i called customer care, they said they will look in to the issue and get back to me in some days. But even after waiting for more than 15 days no one from airtel called me and they did not even send any sms about the updates. When i called the customer care again, they said the complaint is already closed and they can take any action now.

I repeatedly requested them to look into the issue and waive off the extra charges they had levied. But they said they will not do that.

Also i had complained that some service is being activated again and again without my consent and had asked them to de-activate the service. its been 20 days since i complained about it, but i am still getting messages saying that the service is renewd and they are chargong 30Rs every time.

I am not the only person facing this kind of issues. Many are facing problems with airtel.

Earlier i was using a prepaid number. They used to activate services without our consent and charge exhorbitantly for that. If we contact them, they would just say that we had requested for activation of that service and they cant reverse the charges.

Please do something about this. This Airtel people are very rude and they provide wrong information and mislead customers. they will continue to do this until we teach them a lesson.

regards,

Shamanth

Company: BHARATI AIRTEL
Country: India
State: Karnataka
City: Bangalore

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