Bharti Airtel
MNP not done
- 05-24-2011
- 180
Dated :24/05
To,
Nodal Officer Karnataka,
Airtel.
SUB: NOTICE BEFORE FILING CONSUMER COMPLAINT
Hi,
I have applied for MOBILE NUMBER PORTIBILY from IDEA postpaid to AIRTEL postpaid (MOBILE NO: 9164464400) on 09/05 and i was told that it would be done within 7 days as per TRAI RULES AND REGULATIONS. Today is 24/05 and my no. is not yet completely transferred to AIRTEL. Both Outgoing & Incoming calls are active. I have called to the MNP HELPLINE NO. = 18001031111 but there were not able to provide me clear instructions, they just provided me with complain nos. 37453485, 37588370 and MNO Order No. 38660340. I went to IDEA CUSTOMER HUB as well but they said that there is no rejection from there side. Everytime, i called in AIRTEL MNP HELPLINE NO. = 18001031111, i was told that i will get a call within 24 hrs or 48 hrs, but i have nver received any call from them yet.
I also went to your AIRTEL CUSTOMER HUB at Mahadevpura, Bangalore several times and there the manager Joy told me that its approved and should have happened by now. Though Joy was helpful but there was no resolution to my problem. I want you to please take proper action on it and get my issue resolved within 24 hrs.
I have opted for Postpaid Subex Ltd (Also known as Subex Azure) corporate plan.
This is the last time, i am requesting you to take action on it and if my problem persists, I am ready to file a complaint with the CONSUMER FORUM as I am protected under the CONSUMER PROTECTION ACT of 1986.
The consumer complaint will be at your cost and expenses, and I will seek compensation for the mental agony caused due to the deficiency in your services.
I got to know about a similar case please refer which was resolved by Airtel
http://inconsumercomplaints.com/complaints/bharti-airtel-c521281.html
Regards,
Sunay Zelawat
Mob: 9164464400/ 9986038003
Flat no. 329, Maple block, Doddanakkundi, ORR,
Near Alpine eco apt.,
Bangalore - 560037.
Company: Bharti Airtel
Country: India
State: Karnataka
City: Bangalore