Bharti Airtel
Voice assited helpline charges

The mobile service providers start un necessary service on the mobile like hello tune, caller tune, cricket news (for these things getting started automatically it is not neccesary that the mobile connection holder has opted for the service, ' the service just gets started out of blue moon suddenly'

Then we, the poor consumers have to call up the customer service helpline, wait, hear the advertises, wait and wait and then if lucky (many a times the call gets dropped automatically at this point) then the online so called customer executive comes who changes every time there is an drop in call due to unknown reasons.

Repeat above step and then tell the whole story. And now these telcom service provider companies who are troubling the customers by automatically deducting charges or starting the so called 'value added services' want the customers to pay for talking to there call center executives!!!

Why? how is this justified and why TRAI & government is letting the telecom companies do it?

Becuase the only other option is to go to the telecom service providers gallery (sales/service?? point) which is not feasible 99% of times due to the location of these galleries and the timings particularly for working people.

Company: Bharti Airtel
Country: India

  <     >