BSNL
WRONG BILLING

With due respect I want to say that I, GUNJAN SHARMA, have booked a new landline connection with BROADBAND on 21/10 with PAYMENT of RS. 1125 (RS.500 RS 625PLAN) on DN ID 0000182399. And I also have paid RS.1800 for MODEM TYPE IINO. Allotted AS AGR 10401MD2 and 1101000005 on telephone No. 0562-2810012……which was from wrong exchange …..and then after continuous personal enquiry and launching complaint online I got my new no. ie 05622275015 from the respected exchange….activated on 08/12.

And now in the bill for the month of June I was added with the rental charge for modem which I have already purchased (details are given above). When I went for my query to AO computers Mr. Mittal, he said he will file a report to Chandigarh and asked me to inquire after one week. When after one week I went to enquire about the response to my complaint, he totally refused if he ever met me.

After giving details of my previous visit he admitted he has not filed the complaint yet and then only in my presence he filed my complaint no.260793 on 8/8 and asked me to inquire after one week. On visiting him on 16/8, I got the response that it is now matter to see by Chandigarh office…..they are helpless…

Therefore I finally want to know about the proceeding of my complaint and kindly solve my problem

(As on 07/08 ..I got the bill 10124437020008 for the month of July with added rental of my modem)

With payment of my surcharge paid with the bill for the month of June.

Hope u solve my matter soon.

Gunjan Sharma

Gunjansharma.5@gmail.com

Ph #0562-2275015,

9456462576

Company: BSNL
Country: India
State: Uttar Pradesh
City: Agra

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