Sony Ericsson
Handset not repaired

Sub:-Handset not repaired even after two months of submission

Details:-

Company Name:- Sony ericsson

Product:- Mobile

Model:- Vivaz

Purchased Date:- 30th September (Mobile Store Chembur)

Problem in handset:- 10th February

Handset Submitted on:- 11th February

Service Center:- Ghatkopar (E) Shop No.113, 1st floor (Platinam Mall) Mumbai

Work order No.:- SE311CST10378 On 11th February

Complaint No:- 89829853 Customer care Dated 4th march

Work order No.:- SE3115610010 On 30th march.

I had purchased a Sony Ericsson Mobile, Model :- Vivaz

I have got a problem with the mobile and I have submitted the mobile on Feb 11 to the sony ericsson service center citing the problem. But till date I haven't received my set. They are just postponing its delivery by giving one excuse or the other. They are saying that I can receive my set but on reaching the service center they said it hasn't been repaired. I am disappointed by the service provided by the sony ericsson service center located at Ghatkopar (E) Mumbai and I had also registered a complaint in sony ericsson help line, to which they gave me a complaint number -89829853, but still I didn’t get the response from the service center. This is creating a bad impression on the customers mind of the service provided by you. Please ensure us that we can get our mobile back as soon as possible.

Company: Sony Ericsson
Country: India

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