BSNL
Phone dead for many weeks

Hello,

My landline - 040-27641195 has been dead for many weeks now. The issue started on 10/12 and despite lodging a complaint there has been no response for 3 weeks by BSNL. Finally when the BSNL Service provider mechanics arrived on 31/12, they checked for 2 minutes, said they would check something else and come back in 10 minutes but never came back. This level of service is simply unacceptable. We had a similar issue in the past and despite lodging several complaints, the phone was not fixed for a long duration. BSNL responded only when the issue was lodged in a public forum through print media. I request BSNL to leverage their customer complaint process that they have established and adhere to the minimum service level agreements to maintain acceptable, if not excellent, level of service.

K.S.S.R. Rao

Company: BSNL
Country: India
State: Andhra Pradesh
City: Hyderabad

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