BSNL
Irresponsible behaviour of 1909 & call cente

My self vinay teja with mobile no.9440460905 has been registered in "do not call registry" for the last couple of years. But the telemarketing calls are continued but they were not so frequent. For last one and half years have getting "bikini babes, ftv calender girls on mobile, south sizzling stars nude on your mobile", etc from no. 58888, 54646, 55888 respectively.

In the month of may I complained to the call center at 1503 for 5 times continuously. They have registered my complaint but the messages continued. Then when I called them again they said that they have stopped the services but it should be further processed by "national dnd call center" at 1909.So they advised me to call them and enquire regarding my complaint status.

On may 26 when I called 1909 they said that they haven't received any request till now & they took another complaint to deactivate the same. They said that the procedure will take 45 days for stopping the messages and calls. When I asked who have activated the service first of all, then they replied you should know that.

After prolong argument they said it has been activated by default. Even after 45 days also these calls and msgs are continuing. Yesterday I.E., On 20-7 when I called 1909 to know the status they said that they haven't received any request so far. I told them the particulars, then they said that last time when I called then the messages and calls have been allowed permitted by me when I especially said that I want to stop that services..So they again took another complaint yesterday and again said to me to wait for 45 days. When I asked who had answered me last time, they are saying that u have to know as you have spoken with him. When I asked to forward the call to supervisor they said that they will not as they are pretty busy.

As a last option I am sending you this mail. I request you to pls look into the matter and resolve it within 1 week otherwise I have no option but to approach consumer forum for further action.

These msges have been opened by fault by my cousins (aged 10 and 9) and they was unnecessary fight and they were exposed to illegal content for minors. Even females (mom, sister) unknowingly opened and viewed the images. So I request you to pls attend the complaint and reply me soon about the status.

If I get no reply with in 1 week then I have to approach appropriate authority.

My complaint no being:-

e24ap86947

ap2405119741

ap1006118488

09061114850546

some numbers I don't remember. I even got sms that my complaint have been attended and resolved, which is nothing but lie.

I hope at least now my problem resolves.

Company: BSNL
Country: India
State: Andhra Pradesh
City: Visakhapatnam

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