BSNL
Unwanted Deduction

I have a CellOne (Post Paid) BSNL connection since 2003. Previously there was no problem with any type of deduction without customer consent. Now, I feel the customercare has been entrusted with Private Agencies. These agencies with a bunch of irresponsible or inexperienced employees deduct any amount without prior notification or request for any service on frivolous grounds like astropredict, love relations, cricketinfo, etc. When contacted they inform your request has been deactivated but refund is not possible. I wanted to enquire who has activated or requested for such activation no reply is received and like illiterates and uncultured disconnect the line. This is going on for the last six months. I urge BSNL to take up this matter seriously or I will be forced to approach consumer court with imposition of heavy penalty for such activity. Airtel has mastered in this trade of deducting amount from the balance without any permission and now BSNL has followed them to earn revenue.

Company: BSNL
Country: India

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