BSNL (CALCUTTA TELEPHONES)
Excess Broadband Bill

Respected Sir,

I am a subscriber of BSNL landline and broadband service. My telephone

number is 033 25714609.

My broadband connection has started from 30.09.2010 in 299.00 schemes.

My modem was in free service. I have applied for new modem (rental

basis) on 27.02.2012. But the telephone bill I had excess bill amount

for the Bill period from 01/02 to 29/02. My Bill amount is

always around Rs 340.00. My last bill amount was 660.00 for the Bill

period from 01/01 to 31/01. I can’t pay the excess bill

amount. Now kindly take action to send rectified the bill immediately.

You can check all my data record from Sep 2010.

I have already informed to all the BSNL authorities about my Telephone

set problem (It is totally out of service) and broadband problem from

last 5-6 months (Error No 678). I am facing Broadband problem

regularly. I came to Dumdum & Kestopur Exchange on 27th Feb for

complaints booking. Docket No: 11294747367 after that I have applied

for reconstruction every week but till the problem not solved. Now a

huge amount bill comes to me. I am seriously very much frustrated and

unsatisfied form BSNL service.

Kindly take an action for false excess billing and smooth broadband service.

Bill Details:

NET AMOUNT PAYABLE IN THIS BILL 2541.22

MONTHLY FIXED CHARGE 1600.61

ONE TIME CHARGES 750.00

USE CHARGES 0.00

SERVICE TAX 190.61

LATE FEE 0.00

TOTAL CHARGES 2541.22

Name: – Mr. PurnaNanda Mazumder

Customer ID: - 3006567707

Tel No: - 03325714609

Bill Number & Date: – 80570880 – 09/03

Payment Due Date: – 29/03

Bill period: - 01/02 to 29/02

Regards,

Dibyendu Mazumder

Respected Sir,

I have already mailed you for the telephone and Broadband problem & Excess billing of Broadband on 27th March but it’s not solved till now.

I have complaint against the Excess Billing on 31st March on AOTR of & DE (External) Dumdum Telephone Exchange physically.

The AOTR confirmed me that bill be rectified. He check my data and details and cutoff the fess to 3201.00 to 880.00/- .

Yesterday I have got a bill amount of Rs. 3976.00.

I am not understood what is going on, I have applied for rectification of bill amount, and they have gave me receipt of application. Broadband is out of service from 6 months. I have totally fed up about landline and broadband. Are they serious and sincere about their work?

I can’t pay the excess bill amount. Now kindly take action to send rectified the bill immediately.

You can check all my data record from last 6 months.

Otherwise please cutoff my BSNL Landline & broadband line immediately. I cannot pay excess and unused bill.

Regards,

Dibyendu Mazumde

Company: BSNL (CALCUTTA TELEPHONES)
Country: India
State: West Bengal
City: North 24 Parganas

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