Bsnl mob
Cut The Balance Illegaly

Date 23.02.12

Sub. – Complain for deducting bal. illegally.

Ref. 1. Mob. No. 9456895561

2.No. From which Bal. is deducted -125554010 On 21.02.12 at 9:15 pm

3. Complain No. –B21UP1825995 On 21.02.12 at 10:05

Sir

I want to bring my problem in your kind notice for a necessary action.

1. I fond an SMS at 9:15 pm on 21.02.12 from 125554010

Thank you for subscribing Chalisa pack. Will be charged Rs

10.00/30 days.

2. I call 1503 immediately my Complain No. - B21UP1825995

3. My problem is that&-

a. When neither I call a no nor I receive any no there is not a

reason to subscribe any pack.

b. When we call Costumer Care, Different Person give us

different information, they also misbehave us, they cut

our call during conversation at 11:00 am Sarika Jiand Kavita

Ji cut my call during conversation. Disciplinary should be taken such

Costumer Care Officer who cut the call during conversation.

Officer should provide correct information. One say your

Balance will be refund then other says your complain

Is not made for refunding, it is only for Deactivation.

4. Now I want &-

a. My balance should be refunded.

b. Disciplinary action must be taken to the Costumer Care Officer who

cut the call during conversation.

c. There should be provision, No service should be activate unwontedly.

Balance is kept for our call not for Advertising Company.

Thanking a lot

Waiting for your appropriate action

Subscriber

Ashish Kumar Jain

10/404 Chhatta Barumal

Near- Sh. Dig. Jain Kanya Inter College

Saharanpur 247001 U.P.

Mob. 9456895561

Company: Bsnl mob
Country: India
State: Uttar Pradesh
City: Saharanpur

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