MTS
Mts speed issue complaint closed by mts without resolution

I started having speed issues with the mts data card (9142992975) from 3 february onwards. After calling the customer care they informed me that the data usage from the previous recharge done on 17 january has been exceeded. I made a recharge on 5th feb because the customer care told me that the speed issue is because of my excess usage of data from the previous recharge. The complaint number is feb/293. A person from the bangalore team visited my house and confirmed that the speed is low after checking the details. After confirming that the speed is low he informed me that the speed issue could be due to the network problem. As there was no communication from the company I further raised a complaint and a team from the network department visited my place. They also confirmed that the low speed problem after checking their data card and my data card on different computers. The team checked my data card as well as theirs and confirmed that the speed is low. They asked me to contact the customer care department again for the replacement of data card. I further made several calls to the customer care department after which two persons from the data card and the network team visited my place. They also DID not identify the problem but confirmed that the speed is low after checking. On 23rd of february I received a message stating that the speed is low because I have exceeded the data usage and the complaint is closed.

I do not understand how the complaint is closed because of the exceeding data usage as I was receiving only indicate 80 kbps during the whole two weeks period. I would like to know what the problem with the speed was during the period immediately after my recharge and when the data usage had not been exceeded. If at all the data usage exceeded what was a problem prior to that. According to me mts has not been able to diagnose the problem and they are simply closing the complaint without finding any resolution to the problem

Company: MTS
Country: India

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