TATA Indicom
Delay in reactivation

Dear Complains Board, first of all confirm all my details as given below for your referrence:

Name- Biki Sureka

Mobile No.- 9212799707

I'd like to you bring to your attention two things.

1. There is something wrong with your HR dept since they are hiring people who have no idea how to talk to the customers and also, they dont even know how yous system works, what are the polices and procedures, etc. So, clearly you dont evenn hire the right employees and you dont bother to train them.

To let you know why i feel this, i will try to give you an account of what i have gone through in last 24 hours.

My credit Limit was Rs.2500. My current usage was Rs.2526 (Billed-Rs.1615). As I am still on roaming for last two months, it was very difficult for me to pay the bill and i also visited the true value shop of Tata for the payment but they declined saying that the bill for Delhi Tata can be paid only in Delhi.

Since i exceeded my credit limit, my mobile was de-activated on 25th Sep. Then somehow I arranged a credit card from my friend and made the payment for Rs.1615 (The Billed amount) around at 12:30 pm. Then I called your 121 helpline to inform that my usage was Rs.2526 and I have paid my billed amount Rs.1615. i was told that my mobile would be Re-activated within next 6 Hrs. Then I again called 121 at around 5:45 pm to know about the status of my activation. I was told at that time that my Payment of Rs.1615 has been updated but I needed to pay full Rs.2526 to get my account activated.

(why i was not told this particular requirement by your executive while I called for the first time around at 12:30 in the afternoon) If i can make a payment of Rs. 1615, i could have also paid Rs.2526.

Then I talked to your Floor Supervisor, Ms. Laxmi. She told me to make another payment of Rs.950 and to give her all the transaction details. She also committed that once i give my transaction details to them, my account will be activated in next 4 hrs. I did. I paid Rs.950 and gave all the details to ur executive (since Laxmi was not there at her desk) i submitted all my transaction details to Mr. Pradip.

That time i was given the committment that my mobile will be reactivated within next 4 hrs.(Around at 6 pm.)

Then i again called 121 at around 10:15 pm to confirm my activation. they said that the last payment of Rs.950 has not been updated and hence my mobile cant be reactivated. i told them that i can give you my transaction details of payment of Rs. 950 and my earlier discussion with Ms. Laxmi and Mr. Pradip. then i was told by Mr. Srinivas. to call delhi customer care no., i.e., 9210000121. Somehow i arranged very difficultly to call at that no also only to get the reply that i have to make another payment of Rs.1000.

I explained him that my usage is 2526 and i have already paid 2565, i.e., more than my usage so why cant u reactivate my mobile.

they said, you make a payment of Rs.1000 then only we can reactivate ur mobile.

then i again called 121, Mr. Srinivas assured me that my account will definitely be reactivated at most by the morning.

At 9 o'clock in morning, i called 121 to confirm that my a/c is not yet reactivated. Ms. Joshilla, she commiteed that it will be activated within next 3 hrs.

i again called 121 at around 12:35 pm to tell that my a/c is not yet reactivated. I was told that itb will be reactivated within next 2 hrs.

I again called at 3:30 to confirm. I was waiting till for my mobile to be activated.

then i called my friend who works in Delhi Tataindicom who finally helped in reactivating.

Can you understand the level of frustration i went through during this period, the amount of loss i sufferred as all my work has stopped due to this?

If you can, then please take some action against it.

2. If somehow you can for once tell me that even if my cellphone is activated, who will be responsible for the amount of harrassment caused to me?

Company: TATA Indicom
Country: India

  <     >