Bsnl prepaid
Recharge top up problem using net banking

Dear Sir/ Madam

Please note my mobile no. 919448428982 instead of 919448425982 as mentioned in my earlier complaint. Regret for the same.

Please do the needful at the earliest.

Regards

SHIVANANDA KULAL

Dear Sir / Madam

The below mentioned mail and replies from HDFC. Please go through the same and do the needful. I also talk to your Customer care centre, but they informed me that they are not in a position to do my request.

Please do the needful since I have to get the total recharge amount of Rs.165/- to my mobile 919448425982. Eagerly waiting for ur favourable reply.

Regards

SHIVANANDA KULAL

Dear Mr. Kulal,

This is with reference to your query regarding prepaid mobile refill.

The transaction ID for the said transaction are as follows:

1) Recharge of Rs. 110.00 done on February 10 - 0210201017043348989

2) Recharge of Rs. 55.00 done on March 01 - 0301201015283654767

In line with our focus and commitment to Customer Service, we trust we have addressed your grievance in a fair and equitable manner and the issue has been resolved to your satisfaction. In accordance with regulatory guidelines, we are required to mention that you may approach the Banking Ombudsman (appointed by the Reserve Bank of India), in the event you are not satisfied with our handling of your complaint. Should you wish to exercise this option, please log on to http://www.hdfcbank.com/common/customer_center.htm for details of the Banking Ombudsman Scheme - for further information on how to escalate complaints to the Banking Ombudsman.

Warm Regards,

Mahesh Rajpurohit

Customer Support

HDFC Bank Ltd.

Dear Sir / Madam

With reference to problem explained in my earlier mails regarding BSNL prepaid recharge failure for Rs.110/- on 10-2. Today i.e. 01-03 again I have recharged with your esteemed Bank using Net Banking. But today also same problem, Rs.55/- amount deducted from my SB A/c No.00941050027721. Then I have taken up the matter with BSNL. They have taken the complaint but they need Transaction ID. I have given the Narration and Ref No. displaying in my account. But, BSNL informed me Transaction ID starts from some alphabets. Please send the Transaction ID of both transactions so that I can inform the same to BSNL for further action. Recharge Screen shots attached herewith for ready reference.

Please do the needful.

SHIVANANDA KULAL

IMC LIMITED

HP: 9448428982

Company: Bsnl prepaid
Country: India

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