BSNL Prepaid Mobile
Bsnl Prepaid balance deduction

Dear Sir/ Madam,

This is Soumik Majumder having the prepaid number 9432958827. From the last couple of months I am facing a ridiculous problem regarding the connection that is frequently my prepaid balance is getting deducted and after deduction i am receiving a message that for some bsnl service the balance has been deducted and if i want to deact the service, i have to dial some number. Even today, (03/12) when I recharged my phone with Rs. 124, which gives me 1month validity along with a balance of Rs. 50 (approx), 30 rupees has been deducted on that very moment on the basis of some Bsnl alerts and the alert message came from the number: 51234030. I dialed the customer care number and some cust care officer Mr. Joydeep Basu received the call (time - 9;08 am). Now he listened to the complain and provided me a docket number ie, 6534658. But when I asked for the time span of getting it solved, he could not say anything. Even when I asked for my deducted balance, then also he could not say anything. I asked him for any BSNL CUST CARE email id where I can mail my complain but alas!! the same result (don't know sir). Now my point is, even where I never asked for any Bsnl Service, why it has been activated on my phone and its the money (whatever the amount is) which has to earn. So I cant allow it to flow for some 'BSNL ALERTS'. So please help me to get out of this small but irritating situation.

Regards,

Soumik Majumder.

9432958827,

9477609647.

Company: BSNL Prepaid Mobile
Country: India
State: West Bengal

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