BSNL, Trichy
LAND LINE DEAD FOR 11 DAYS

Customer Complaint/Request Details: Serial No : 6

Docket Number: CC759543134

Date of Registration :11/1 2:41:12 PM

Main Category: Phone Related

Sub Category: Dead

Nature of Complaint: Complaint

Complaint Through: E-Mail

Query Text: phone dead from 31/10

Status: Pending

Remark :

Action Taken On :

The above complained was given on 01/11, One person has came and told that he has not known the line from where it is comming and gone back.

Till date the complaint in not rectified. As per the BSNL policies, if a complaint is not attended within 7 days the Rent must not be deducted. So, my land line rent may not be deducted for the last 11 days. If the rent is deducted means BSNL is violating the Customer service rules. And taking the money from the customer forcefully. If i should write to the higher authorites means, pl. send the e-mail id. Now a days BSNL service is very worest. Even after such incident, i am keeping a Landline because of my old aged parents, they have not known to operate cell phones. But BSNL is not satisfy their valuable customers. I never expect such a practice from BSNL b'cause its a Public sector ltd., but not satisfy the public. Pl. arrange to rectify the fault immediately.

Company: BSNL, Trichy
Country: India
State: Tamil Nadu
City: Tiruchirappalli

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