Customer Complaint/Request Details: Serial No : 6
Docket Number: CC759543134
Date of Registration :11/1 2:41:12 PM
Main Category: Phone Related
Sub Category: Dead
Nature of Complaint: Complaint
Complaint Through: E-Mail
Query Text: phone dead from 31/10
Status: Pending
Remark :
Action Taken On :
The above complained was given on 01/11, One person has came and told that he has not known the line from where it is comming and gone back.
Till date the complaint in not rectified. As per the BSNL policies, if a complaint is not attended within 7 days the Rent must not be deducted. So, my land line rent may not be deducted for the last 11 days. If the rent is deducted means BSNL is violating the Customer service rules. And taking the money from the customer forcefully. If i should write to the higher authorites means, pl. send the e-mail id. Now a days BSNL service is very worest. Even after such incident, i am keeping a Landline because of my old aged parents, they have not known to operate cell phones. But BSNL is not satisfy their valuable customers. I never expect such a practice from BSNL b'cause its a Public sector ltd., but not satisfy the public. Pl. arrange to rectify the fault immediately.
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