Airtel limited
Wrong balance deduction and poor complaint resolution

I am an using airtel prepaid service through mobile number 9971748100. My balance was wrongly deducted of Rs. 42on 23/04 and I made a complaint for the same on 24/04 for which I got request reference number CBDAL30424567310. The customer care executive told me to get it resolved by tuesday, i.e., 26/04 by 6 p.M. On 26/04, I got a call from their side that my wrongly deducted amount will be adjusted within 4hrs. I didn't get it till 7 p.M., The same day. Then I called the customer care again and enquired about the same. The executive transfered my call to the senior deptt.(Gurgaon) and I talked to mr. Harpreet there. He told me that the deduction was right and I won't get any refund. Then on 26/4, I made a complaint to the nodal & appellate officer. As per airtel's manual of practice, the nodal officer has to provide a unique reference number within three days of getting the complaint, which I have not recieved yet. What I received is a mail from appellate officer on 7/5, that the deduction was right and I wont get any refund. The company doesn't even bothered even to contact me.

Company: Airtel limited
Country: India

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