Airtel
Negligence, irresponsible attitude and fake promises of customer care

I am currently using Airtel mobile (09840828020). I have subscribed for joke subscription using Airtel live option. So the cost for the same is Rs.7 per week. But i am not getting any joke alerts what so ever after subscription. But Rs.7 is being deducted every week. I have repeatedly called up the customer care and told them about the fact that i don't want the subscription. The following are the complaint numbers - 0430136093, 050815391400, 205111197200, 0515122939. There are even two more occasions wherein i have called customer care but they said they would register the complaint and send me the complaint no.by SMS, which i have not received. The fact of the matter is last time when I called the customer care, I spoke to their Team leader, Mr. Gopal and after which I am not able to speak to customer care. When I call the customer care from then, I am asked to message my query to 121 and one of their customers will call me back, but as yet I have not received any calls from Customer care after having messaging them three times. I am totally annoyed with the services and fake promises that they make. I want them to deactivate the service, refund the amount charged and also provide me with action taken on all those above complaints.

Company: Airtel
Country: India
Site: www.airtel.in

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