Airtel
AirTel customer service is No.1 junk

First of all, their customer service is a No.1 Junk!!

-I am terribly pissed off by the AirTel Services, especially the Customer Service department!!!

-If the postpaid customer service is Bull-Sh*t, Prepaid customer service is Dog sh*t!!

-I had a AirTel postpaid connection since 4 months and due to their erotic billing and hopeless service I was terribly irritated.

-None of them know any information when I call them on the discrepancies in my billing, including their Managers, rather Damagers!! - - -And the call center executives are terribly mis-leading with their half-baked knowledge. Even If I scream at them, they've been trained

to be buffalo-skinned and get strokes on their buttocks!

-Whenever you start reporting any problems to them seriously, they just disconnect the call because you are not going to talk to the same 'bum' again, right.

-But, anything related to the payment like collection, payment due date, payment follow-up calls works excellent.

Fed up of their non-sense and stupid billing, I switched to Airtel Prepaid. This is another big Gutter!!!

- Switching took 8 days

- Recharging failed repeatedly and it took 2 days to get activated.

- Finally, recharged my prepaid with 498 plan with a talk time of Rs.300

- 2 days after the recharge, all my outgoing calls are barred. My balance them was Rs.297

- It has become my usual practice to call them thrice a day and scream at them to activate my outgoing calls. Most of the time, they disconnect the call.

- Finally, I managed to file 2 complaints and the estimated resolution was 6 days later.

- Luckily, it got activated on the 5th day.

- 6th day was the resolution day - I got an sms that my service complaint has been resolved.

- Just after the SMS, all my outgoing calls were barred again. My balance was Rs.284.60

Looks like, the service guy switched my connection from 'working' state to 'non-working' state. Because, they are buffaloes right - they just reverse the connection!

- Now, my outgoing calls are barred and I've already spoken to 17 buffaloes. Still not resolved.

Company: Airtel
Country: India
Site: www.airtel.in

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