Airtel India
Non-activation of GPRS!

I am holding a life time prepaid connection of airtel which was specially taken for internet, for which i had activated GPRS through a GPRS enabled handset. Before for this the charge was Rs.249, suddenly from June month onwards they raised it to Rs.498. Any way I activated it through a recharge voucher of R.498 on june 26.

At that time the customer care executives told that it will take at most 48 hrs.

on next day, ie 27 th June at about4 p.m., i received a sms from airtel customer care telling that "your GPRS has been activated". But surprisingly, at evening about 10 p.m when I tried to connect internet through my computer a message shown, " Subscribe to packet data first." At once I called back customer care help desk, they checked it out and told that it will take nearly 48 hrs, pls cooperate with us, but when i asked them about that sms in which it was clearly told that my GPRS has been activated they politely told plz ignore that message and requested me to call to customer care executive of GPRS section.

In this process the line was disconnected so many times, since i was in trouble i had to call back again... when I called 4th time the call was automatically stopped & my customer care help desk line was also barred... since i called 4 times in a day.

But since my problem was not solved... i had to call back from another connection which was obviously chargeable. Next day ie on 28 th June, the situation was same. I called back again from another no., and i was very irritated when the executive talking with me told that "yes you have certainly recharged with Rs 498 and 48 hrs have expired, but sorry to say we have some technical difficulty thats why it has not been activated, we have taken a complaint of your prob, by 3rd July your problem will be solved".

I was absolutely angry then since i had recharged it on 26 th, & by 3 rd if my prob is to be solved ie after 7 days, then why should we pay too much for this type of poor service? I wanted to talk to a senior officer and surprisingly at once they told your prob will be solved by next 2 hrs. I just didn't understand their strategy. I thought they have recognized their fault. But i was wrong... i was living in a fools paradise.

I had some important online job this month, thats why i recharged it by 26th of July before expiry of previous recharge, so that i can enjoy an uninterrupted internet connection. But i didn't know that i had bought trouble with Rs 498.

On 30 th july when i tried to reconnect net via computer an error message was shown..." subscribe to packet data first". Again i had to call back to customer care help desk.. only to confirm whether 48 hrs have gone or they have still some excuses. The only word they have been thought is SORRY. I asked them it is nearly 96 hrs, then why it has not been activated? they again started me telling stories... when i insisted on to talk to higher authorities... they put my line on hold just for an hour, and after 1 hr the line was automatically disconnected. but surprisingly GPRS was activated.

SO one thing is very clear to us that their business is to make public fool. They are simply playing with public money... they don't have any proper system nor they answer properly. Simply they misguide people in various ways. If you can charge them then they will take prompt action, otherwise you have to follow their footsteps. If they are kind enough, you are lucky, you can enjoy normal expected services... otherwise you will get a BIG ZERO.

Company: Airtel India
Country: India

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