BSNL
Frustrating delay in shifting & non-functional phone

I'd applied for transferring my BSNL phone Broadband from Jayanagar to Marathahalli area on 3rd Nov. However, after 2 months, nothing moved. In the meantime, I also lost the acknowledgment receipt. When I went to the local office, they said they can't track the request without the receipt & forced me to lodge a new request.

I lodged a fresh request on 9th Feb. Since the original request wasn't processed, I ended up paying tariffs for the 3 months as it was the pre-requisite for processing the new request further (crap!). After 4 months of numerous follow ups in various BSNL offices, a person came and installed the landline on first week of June. When I asked about the broadband connection, he said another person will come & install the same.

Again 1.5 months passed by and the broadband is still not installed. The phone has worked only for a few days in this period & is generally dead. I've been to BSNL office enough no. of times to have lost all faith in it's system. The phone calls never gets answered & the employees have a general 'don't care' attitude. The web-site's complaint form leads to a error page and the call center reps can answer only very limited queries & direct you to the local BSNL office for every other thing.

I'm frustrated beyond imagination & have lost all trust in this company & it's services. Please treat BSNL only as your last option as it may lead you to cry forever.

Company: BSNL
Country: India
Site: bsnl.co.in

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