Airtel
Miscommunication

TARUN SAWHNEY (9717962643) i was recived a call from airtel on 24th of july between 2 - 4pm that recharge with RS 57 & get your's call charges reduced by .75 paise insted of 1RS AND also 50 RS will reflect as balance in next 24 to 48 HRS AND THEN I DONE THE SAME but i couldn't recive the balance till now as i register a complain against it on 26/07/09 at airtel to Mr. sandeep (req. no. 30726297296) and he confirms me that sir it was a valid offer and the balance will reflect in your's account by 27/07/09 .But, it is not done. After waiting for so many days on 2nd of AUG when i again call to customer care of airtel AARTI PICK MY CALL and said that the problem resolution date was 27/07/09 but didn't resolve till now she transfer my call to her senior ANUSHA and she surprise me by saying that no such complain is register and when i gave the complaint number and ask her to give some mobile num. at which i forward the request num. which i recieved from airtel then she transfer my call to Mr. NILESH he confirms me that sir yes their is a complaint registered. he promise me that either the balance is reflected in your's account or you recieve a call from airtel maximum upto 12:38 PM on 03/08/09 new req. no. is 286766 but unfortunately nothing will happened no body calls. ALWAYS MISGUIDING & MISCOMMUNATING IF THE CALLS ARE RECORDED THEN WHY THE JOB WILL NOT BE DONE .IF YOU DIDN'T TAKE CARE OF CUSTOMERS THEN WHY EXPENDING ON CUSTOMER CARE PLEASE

Company: Airtel
Country: India

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