Idea Cellular
Fraudulent deduction for data usage

I am an IDEA Cellular prepaid customer. On 29th June I activated 2G on my number 996965599X using the 98 rupees v-coupon. The validity of this coupon is 30 days and was due to expire on 29th July. On 30th July I received absolutely no intimidation from IDEA that this coupon has expired and approx. Rs. 82 were unfairly deducted from my top up balance for usage of 4MB data. This is a gross negligence from a company of this stature. According to TRAI regulations, the customer must be given due notice of service expiry or the service should be disconnected. IDEA cellular has fraudulently charged for the service in violation of TRAI guidelines. I demand immediate action, failing which I will lodge a complaint with the appropriate authorities for the illegal deduction on my account.

Company: Idea Cellular
Country: India
State: Maharashtra
City: Mumbai City

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