Airtel
Fraudelent activation of Hello tune

Today i got a call from some unknown number, since I was in a class I didnt pick it up. After the class, I called back on the number and it turned out to be a airtel number advertising about the hello tune feature. So, I just disconnected.

Some time later, I got 2 messages from airtel stating that 45 rs have been deducted from my balance for the activation of the hello tune feature which I didnt activate.

Immediately I called up their customer care number, and I complained about this. The person on the other end just disconnected. When I recalled I reached some other guy who was a complete fool. After letting him know the situation 10 times, he deactivated the service and on asking about the refund of 45 Rs he just disconnected hurriedly saying 'Thank you for calling Airtel'.

This is just fraud and Airtel is damaging their own reputation and they must be knowing it. After employing top managers they employ strategies like this. I have been using Airtel for 5 years now and have heard about such things from friends. Now this has happened to me, I would be switching to some other operator once the MNP is launched in the Delhi circle. This is just bullshit way of treating your customers.

I study in IIT-Delhi and many people have switched to other operators in the past few months.

Company: Airtel
Country: India

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