Airtel
Wrong Charged Made

I have a mobile connection of Airtel. My number is 9760022761, I have taken a voice plan of Rs 200 with 400 GPRS Plan, I generally use this connection for the internet but few days before on 26-Aug-09 .I was surfing net on my laptop in the night suddenly I received a message from the 54321 regarding Thanks for downloading video from Airtel you have been charged Rs.15 at 1:00 am and again I received on more message from 54321 regarding Thanks for downloading Java game from Airtel, you have been charged Rs.99 at 1:01 am.

I have logged the complaint regarding this to the customer care of Airtel 121 that I have not downloaded any game and video from the Airtel Live, as they told me. Why I have been charged for this, they logged the complaint bearing complaint no 22377488, they told me that they will get back to you on 28th Aug at 1000 hours. But I haven’t received any call from their side regarding my complaint. And they made a bill of Rs 1055/- for the month of Aug-Sep. Once I called up customer care regarding my complaint on

7-Sep-09, what Is the status of my complaint they told me that you have downloaded and you have to pay for this.

But sir I haven’t downloaded any game and video from the Airtel Live. Plz give me solution what should I do for this.

Company: Airtel
Country: India

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