Airtel
Prepaid Plan not properly explained to custome

I took an airtel lifetime prepaid plan on 16th Sep 2009. I took a top-up for 77 (3 months validity) so that my calling rate will be reduced. I also took a recharge of 160 (Talktime Rs 353/21 days). By the airtel representative 'name: Iftikar '(Cunningham Road Airtel office, Bangalore) i was confirmed that the calling rate will be reduced for all plans. He said 'yes' the reduced calling rate is applicable for all plans. But instead of that my prepaid STD account started getting debited by Rs 1.50 rather than 50/60 Paise (from the STD account of 160). In that case, I am not able to utilize my 77 plan before 21 days which is for reduced calling rate.

The next day (17th Sep 09) he tells us that both are different plans & he can't do anything.

In our discussion he accepted his fault, but could not provide any solution nor refunded our money.

I was misdirected by the representative.

Any solution to this?

Airtel Representative Mo. No: 9900190251

My Mobile No: 9886701612

Company: Airtel
Country: India

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