Axis Bank
Do not trust Axis (UTI) Bank!

In the beginning of this month, I had applied for personal loan through your website and I got a call from one of ur tele marketing person about personal loan. When I asked about the interest rate applicable to me... they said that the interest rate will be 15% and then I had applied for a loan worth Rs 2.5 lacs subject to certain conditions. When I forwarded her all the documents that were asked, the lady confirmed that my loan will be processed on the basis of the documents @ 15%.

After that I had canceled all other application for loan with other bank. I had provided all the required documents to ur people including my certificate for MBA but still they never replied me for more than 2 weeks. I called them repeatedly for more than 10 times to inquire about my loan and finally i was informed that my loan has been sanctioned at 21% instead of 15%.

This is just not acceptable. I was getting loan at 17-18% from other banks they would have given me the loan long back. But because of Axis people, I am suffering like anything. I m tried calling them a lot but no one is responding to my call and even answered very rudely sometime. If this is the kind of service they provide to their customer, then I cant say anything but I m really very very disappointed with such behavior and have lost all my confidence on Axis bank.

I had placed my complain with the Compliance Officer and called both Cheenai and Mumbai office for a couple of time but in vain. Now after this kind of experience with Axis Bank, I can say only one thing about them..."Change ur quality, not just name."

Final words, AXIS Bank has got pathetic customer service offered to its customers.

Company: Axis Bank
Country: India

  <     >