Airtel
False gprs

I am a customer of airtel for over 6 years spending on average 2 lakh pa.

I recently returned from a 10 day trip to thailand and I am always very carefull of using internationalroaming because I have been caught several times with bills totalling 40, 000 rps.

This time i made emergency calls at 7, 000 rps but when I checked my GPRS charge I had been charged 25, 000 rps for using internet conservatley for hotel rooms flights etc!!! when I questioned airtel they said these are the charges and I am forced to pay, airtel also say the give 500MB free usage when roaming, at the $10 per MB I was charged by the thai operator this would account to $5, 000 taking my usage for 10 days to $5900 which I feel is excessive, I have submitted several emails asking to speak to a senior employee, Bangalore manager, area manager and head office, this as been going on for around 6 weeks and they still have not responded!!! I have said I am quite happy to put this amount into the court and dispute it and I will change over to another airtime provider, still I hear nothing..

Do airtel not want to keep there customers, and why can you not contact someone in the organisation who is able to make a decision. I kepp trying to contact my local airtel manager who either does not answer my call or does not call back... CONFUSED... should I just put this into consumer court and change provider now?

Company: Airtel
Country: India

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