Idea. Aditya Birla group
Undue charges

Dear Sir/Mam

I am writing to you from Daulatpur Chowk, dist. Una, Himachal Pradesh.

I have a complain for my mother's telecommunication network provider. During my visit to her I was using her cell phone for some days. (20Th August - 27Th August) During this period of time I noticed that after every other day there would be a charge from her cell phone that stated last call time 3.60 minutes and charges Rs27.__(eg. from 1 instance)

When I called IDEA to confirm the charges, they said you have been charged for listening to dial tunes. However, which I am sure I never did. However, even this was also possible after a very long struggle after going through numerous executive who said the charge is not updated. Finally after the information, I had to struggle a lot to have a word with a supervisor, when I actually had a word with one of them, he disconnected the call. Since then this has been happening on and off. They have been charging for calling up there hugely paid services like "Ganesha calling" "Dial-er tones" and I am a working professional and very sure of not making those calls, as I was solely using the cell.

I was also given the some high authority in Himachal pradesh for IDEA who would take care her name is Anuradha sood, the number that I was given was: 9882108600, and you can try any time either the call is cancelled or not picked, but never answered.

Then since that time I started noticing the cellphone charges after every call. There have been times I see a charge after a call received, when asked they said some roaming charge. So a roaming is charged sitting in my home in interiors of Himachal Pradesh.

I am writing this huge letter only to inform about the tactics of this company. And when novice people of a adult age use it I feel bad for all of them who are victim of such wrongful charges.

Seeking some action from you!

Tanya Sharma

sharma1076@gmail.com

(If you need the cell number, please contact the mail address)

Company: Idea. Aditya Birla group
Country: India
State: Himachal Pradesh

  <     >