Idea
Wrong deduction

With due respected I just want to inform about wrong deduction & want clarification about these. So many times I have contact to Customer Care but I didn’t get any information. Some details about my wrong deduction are given below.

1) I have Recharge with GPRS Pack 98Rs (1GB download free) on 14/9 at 7.40pm & I have got a message of GPRS activation at 7.58pm on 14/9.

2) I have recharge with 400Rs for main Balance in my idea account on 14/9 at 7.50pm. after Recharging I have checked my account I have got 400Rs.

A) I want information about wrong deduction from my idea account. After Activation at 7.58 pm on 14/9. I have used GPRS service at around 9.15pm on same day after using GPRS I have checked my account I found my Idea account is nil only 0.26paisa balance. I have contact to customer care but they didn’t give clarification. I just want to know that If they are given activation message then how the balance are deducting.

B) Another deduction has done from my idea account for ‘Desi Tashan’ Pack 20Rs weekly I have contact to Customer Care but they said no such Pack is active in Your account then how they are deducting money from my account. The money is deducting on 17/9.

I Just want Complete information & Account Detail. Iam using idea service from Last 8yrs & If these type of problem exist in future Then really Iam very Sorry to continue with you. Please refund the money (400Rs) as early as possible.

Company: Idea
Country: India
State: Chhattisgarh
City: Durg

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