Idea
VAS ACTIVATION & DEBIT OF CHARGES

D/S,

I am extremely surprised to see that still Dial tone/hello tunes services has not been deactivated even though it was confirmed in your trailing email that all VAS is deactivated. I asked customer care service nos also to deactivate today. But on calling 12345 I was told to place that deactivation request on no. 55413 & calling them I was told to call 12345. The whole procedure of addressing customer grievances on telephone is not concluding & they were trying to avoid to register deactivation request. I am of strong opinion now that grievances addressing mechanism of IDEA is worst & ridiculous.

Further reversal of charges debited to my account for providing unwanted & unwarranted services has not been done till now. Please be informed that these services has been activated automatically without placing any request from my side.

I once again confirm not to activate any services anymore & stop sending SMS and incoming telemarketing calls forever.

Regards,

Divakar Thakur

GM-Project Management

GHVEPL, Chityala Office

Mob: 91 96765 44848

http://blr-dc-02.gmrgroup.int/gmrlogo.gif

From: Divakar Thakur [mailto: tdivakar14@rediffmail.com]

Sent: Tuesday, October 12 4:49 PM

To: ccare.mp@idea.adityabirla.com

Cc: Divakar Thakur; grievance.mp@idea.adityabirla.com; ddgpg-dot@nic.in

Subject: Re: Deactivating all value added paid services no 9009827637

D/S,

Thanks for prompt action. I once again reiterate that not to activate any services anymore without written information from me.

I still mantain to credit all charges debited towards activating these services. I do not agree with the reason mentioned that its not as per company policy. You must understand that it all happened due to system failure & due to that I can not be charged for the services I never wanted & asked. I would request you to credit these charges immediately or else I would move to next level for my greivances.

On Tue, 12 Oct 14:32:02 0530 wrote

>

DearMr. Divakar,

Greetings from Idea

Cellular Limited.

Refer to your mail, would

like to inform that the below mentioned vas packs have been deactivated to stop

further charging. However, would like to inform that the refund of the same was

not found feasible as per company guidelines as complaint received after 48hrs

of vas pack activation.

Also, would like to

inform that DND has been activated on your number # 9009827637 since 12/10

and would be applicable in next 45 days since the date of activation and the

discontent caused is sincerely regretted.

Should you

require any further assistance, please

·

Visit our website www.ideacellular.com.

·

E-mail us at ccare.mp@idea.adityabirla.com

·

SMS “CARE” to our Toll free No 4787.

·

For any prepaid related information call our Toll free

Number “55000”

·

For Any Postpaid related information Call Our Toll free

Number “55090”

We value your

association with us, and look forward to your continued patronage.

Thanks & Regards,

Bijo Mathew

Customer Service Desk

Idea Cellular Limited -MPCG

(Alternatively you can also

call us on 12345/198 to know more about IDEA)

From: Divakar Thakur

[mailto: tdivakar14@rediffmail.com]

Sent: Tuesday, October 12

9:03 AM

To: Ccare

MP

Cc: Grievance

MP; ddgpg-dot@nic.in; Divakar. Thakur@gmrgroup.in

Subject: Deactivating all value

added paid services no 9009827637

D/S,

I am a prepaid customer of Idea. My nos is 9009827637.

I have observed that lot many services have been activated in my mob no eg.

jokes, songs, hello tunes etc., without my request. I had called customer care

& asked to stop it. It was stopped for the time being but again reactivated

automatically. Whenever I asked the reasons of reactivation I was told that

request was raised through phone. But several times they agreed of some system

error & apologised. But still that practice of reactivation has not been

stopped. Further I had applied to start DND but still I am getting several

calls from telemarketeirs & SMS. Due to that most of the time I miss

important calls & wasting my time to attend all these unwanted calls and

SMS.

I treat this as a major breach of laid down procedures & difficiency in

services. No facility should be activated without customer consent.

I would like to notify you this as a major difficiency in services &

request to instruct your concerned officials to stop all value added services

immediately & should not be activated unless & untill I give in

writing. Further please credit all amount which has been debited against theses

unwanted services immediately to my no.

An early action from your end would be highly appreciable and bring back the

trust on the Idea Brand.

Regards,

Divakar Thakur

Mob: 9009827637

Address: HIG-I/490, Borsi, MPHB Colony, Durg-491001

DIVAKAR THAKUR

GM-Project Management

GMR Highways

Hyderabad

PH: 91 9676544848

91 8125296381

email: tdivakar14@rediffmail.com

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Company: Idea
Country: India
State: Chhattisgarh
City: Durg

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