Idea
Deduction of balance from prepaid account

This is in regards to unintimated deduction of balance from my prepaid account of mobile phone having no 9850084733. This deduction according to the customer service executive has started from 7th sep 2010 till date untill I called the customer care centre today.

This deduction according to the customer service executive is for some monsoon offer at the rate of Rs.5 per day about which I was totally unaware till I had 1ps balance in my cell phone today and could not even make a call.

This is not the first time I have this problem with Idea. Earlier also I had a deduction of Rs.45 for some ringtone and before that Rs.2 per day fpr some call rate pack.

It is just suprising that such a big brand has been negligent to such customer complaints.

Inspite of me denying, the customer service executive is insisting on his say that I have activated the service and that my balance can not be refunded.

We are working class and do not have the time to check balance after every call. Atleast 5 times a day we receive these irritating idea calls from innumerable different numbers and on top of that we have to face such situations.

The issue is not of the money but of the kind of service that is being offered to the customers who trust this brand.

Company: Idea
Country: India

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