Idea
Amount Deducting

Dear Sir,

I have been using IDEA`s services since long time. But my complaint is, on 16th Sept I had recharged my account with 99 Rs GPRS. in spite of under benefit of services my balance had started deducting from 26th of Sept. I have launched the compliant on 29th of Sept. but there was no proper action being taken by Idea. after that I had again recharged my account with 99 Rs (same gprs pack) on 3rd of Oct but still the balance is continuously deducting while using GPRS . I had again called them to take my complaint but problem remains the same.

Sir, technically in that pack . where I suppose to get limitation of 2GB per month and 70MB per day. As we all know technically that there is 1000KB in 1MB usage. and the most I daily check whether my free service is started or not. so while checking I just open GOOGLE site in my inbuilt browser, Sir, the page of google only takes few KBs (5 KB to 7 KB). still my balance is reducing from my account.

Sir, again I am not here to write complaint against one one. My objective is to solve the problem what I am facing badly.

Please do the needful.

Company: Idea
Country: India
State: Gujarat
City: Rajkot

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