Idea
Deducting money without knowledge

Hi,

I am using the Idea Cellular number 8970580890 since July.

I have raised same complaint for 3 consecutive months and the issue still remains. In the month of Aug I received a sms saying Rs 10 will be debited from my account towards rental amount of Health Tips service. If you wish to deactivate this service sms UNREG HEAL to 50789. I sent that sms and it replied saying "you have not subscribed to this service". I called up Idea and they said it is a problem at their end and Rs 10 was credited back to my account. They also told that they will make sure that it doesn't repeat. In the month of Sept same thing happened. Again I called up Idea and they credited back the amount and said that there is a issue at their end and it will be rectified. Again now this month same problem has happened and now they are saying they cannot refund the amount since I have activated this service. First of all I do not even now how to activate it and on top of that for 2 months they said it is issue at their backend and that the service is not activated etc. And now they are saying the amount wont be refunded back. For problems at their end why customer has to pay.

Also they said that I sent the wrong code for unsubscribing the service for which I was being charged. (Please note I sent what they had sent in the sms). They are saying that is not what is to be sent now. How can they expect customer to know out of the blue what they should sent when they do not even know what service is activated or who activated etc.

I am really fed up of calling customer care daily several times for this same reason since 3 months and their is no proper resolution from their side.

This is really very poor customer service from Idea. Please do not go for Idea connection. The customer service sucks!!!

Company: Idea
Country: India
State: Karnataka
City: Bangalore

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